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Application Specialist, Contact Center Full-time Job

4 months ago Application Developer Montréal   330 views
Job Details

Role:

As Contact Centre Application Incident Specialist, part of the Network team at Bell, you will have the opportunity to work with the latest contact centre solution technologies. You will provide our business customers with application support, maintenance and 24/7 on-call service monitoring.

 

 Responsibilities:

  • Motivated to find and implement innovative solutions that improves service for our customers
  • Troubleshoot and resolve technical problems for our customer solutions
  • Proactively prevent downtime of the Contact Center applications and infrastructure using your technical and analytical skills
  • Solidify customer loyalty, relationships and satisfaction
  • Work in synergy with various partners and stakeholders
  • Take the lead and maintain the solution stability and service availability across Bell

 

 Key Leadership Competencies:

  • Transformational agent – agile and ability to mobilize resources and execute on critical initiatives needed to transform our business
  • Great communicator – ability to communicate effectively at all levels of the organization
  • Critical thinker – demonstrated ability to tackle complex problems effectively
  • Avid learner – continuous learner of all things technical and process
  • Focus driven – ability to manage stress and pressure in a collaborative environment

 

Key Technical Competencies:

  • Working knowledge of Contact Center software solutions from Avaya, Cisco, Genesys, Nuance, Nice and Verint
  • Software programming and scripting capacities (e.g. Java. JavaScript, SQL)
  • Good understanding of networked solutions (e.g. Client/Server architecture, Web Applications/Services, Persistence/Business logic/Presentation architectures)
  • Exposure to databases, networking, system administration and Voice Over IP technologies
Company Description
Canada’s communications leader for 137 years, Bell continues to transform itself to provide more value to its customers and shareholders. Our goal is to be recognized by customers as Canada’s leading communications company. To achieve it, we rely on the efforts, engagement and expertise of our employees.